Customer Satisfaction

"The ultimate in quality service through speed, accuracy, and good manners." At Daikin, we are constantly working towards enhancing our customer satisfaction. We keep track of the degree of satisfaction with our after-sales services and continually make improvements based on feedback.

Our 3 Pillars of Customer Satisfaction

Product Quality and Safety

We believe that it is our responsibility to provide society with safe, high-quality products and services.

Action on Feedback

We pay close attention to customers' opinions and requests so that we can anticipate and serve their future needs the best way possible.

Protection of Customer Information

We protect our customers' personal information securely and respectfully through our respective privacy policies.


We recognize that one of the best ways to raise customer satisfaction is to anticipate what our customers are going to need before they need it and find innovative solutions for them. At our Daikin Comfort Design Center (Residential) in Lynbrook, NY, and Solutions Plaza (Applied/Industrial) in Jersey City, NJ, we are able to consult with customers while they are browsing actual products and energy management systems.